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Q. I can't get into my RefWorks account. What can I do?

First, check the Library Databases and Systems Status section on the A-Z Database List page to see if there are any current outages with RefWorks. If nothing is listed, here are some possible troubleshooting ideas:

  • Have you recently changed your password? You may need to update your login credentials that might be saved on your computer.
  • Try a different browser. (Chrome and Firefox are best for RefWorks.)
  • Clear your cache.
  • Remove any ad blockers/cookies/pop-ups.
  • Make sure you are logged in to the OneSearch homepage to see if you can save a result to RefWorks and get in that way. You may need to reset your password as that may somehow be the culprit. 

If none of these suggestions work, use the RefWorks support link to open a ticket with them: https://support.proquest.com/s/refworks?language=en_US

 

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Answered By: Laura Rice
Last Updated: Mar 23, 2023     Views: 58

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